<p>CHURN FM is the podcast for subscription economy pros. Every Wednesday we hear how the world’s fastest growing companies are tackling churn and using retention &amp; engagement to fuel their growth.</p>

Buzzsprout

CHURN FM

Andrew Michael

Sivan's background and motivation

Dynamic segmentation at HiBob

Building a skills-based CS organization

Commercial mindset in CS

Predictive risk identification through AI

Community as a retention lever

Skills-based organizations with domain experts

Importance of understanding customer motivations

E288 | How AI Is Transforming Customer Success with Sivan More of HiBob