The Dreaded "Can I Talk to You?"

Reframing Employee Departures

Mary's Success Story

Future Success Lies in Future Employees

Practical Tips for Difficult Conversations

Creating Space for the Right Hello

<a target="_blank" href="https://www.buzzsprout.com/twilio/text_messages/2237866/open_sms">Send us a text</a>That stomach-dropping moment when a service provider says "Can I talk to you?" is something every salon owner dreads. Your mind races to "they're quitting," and suddenly all the training, coaching, and heartfelt investment you've poured into them feels like it's evaporating before your eyes. But what if these moments weren't failures at all? What if they were necessary transitions creating space for something better? Through powerful real-world stories, we share how one stylist who stayed aligned with our vision completely transformed a client's experience after five previous stylists had moved on. These departures weren't setbacks—they were essential steps toward building the salon we truly wanted. The hard truth is that not everyone on your team is meant to grow with you. Some people join your salon in survival mode, and no matter how much you coach them, they don't believe a bigger future is possible. Holding onto the belief that departures equal failure will only burn you out and trap you into compromising your standards. Instead, we offer a revolutionary reframe: your salon's success lives in future employees you haven't even met yet. We provide practical leadership tools for navigating these conversations with grace and strength—from staying calm when you hear those dreaded words to ending with genuine appreciation rather than desperate attempts to convince someone to stay. Because you're not the problem; you're the pattern breaker building something different in an industry full of chaos, low standards, and burnout. On the other side of every goodbye is the space for exactly the right hello your salon needs. Are you ready to build a team who truly believes what you believe? Visit SalonSuccessSecretsChallengecom to join our next challenge and transform how you lead your salon team. Do you have a question for Salon Success Secrets Podcast? Send a text or leave a voicemail at (469) 283-5590 or send us an email to <a href="mailto:hello@thephdprogram.com">hello@salonbusinessschool.com</a>. We would love to hear from you. Start growing in business and leadership with powerful tools, advice and resources in your inbox every week: Learn more about Salon Business School Events: <a href="https://www.thephdprogram.com/upcoming-events">Upcoming Events | Salon Business School</a> Learn more about Salon Business School Coaching: <a href="https://keap.app/contact-us/4732115411329800">https://keap.app/contact-us/4732115411329800</a> Learn more about Salon Business School for Salon &amp; Spa Owners: <a href="https://keap.app/contact-us/8468267787462617">https://keap.app/contact-us/8468267787462617</a> Are you ready to go all in? Join Salon Business School: <a href="https://www.thephdprogram.com/apply-to-join-us">Apply to Join Us! | Salon Business School</a> Listen to all the Salon Success Secrets podcasts anytime, anywhere here: <a href="https://www.thephdprogram.com/podcast">Podcast | Salon Success Secrets</a>

Send us a text That stomach-dropping moment when a service provider says "Can I talk to you?" is something every salon owner dreads. Your mind races to "they're quitting," and suddenly all the training, coaching, and heartfelt investment you've poured into them feels like it's evaporating before your eyes.  But what if these moments weren't failures at all? What if they were necessary transitions creating space for something better? Through powerful real-world stories, we share how one stylis...