Join Cindy Lawrence and her trusty sidekick Ann Griffith for a ride along the service drive like never before! In this playful yet informative episode of On The Drive, Cindy recruits Ann as a “new hire” and dives into the intricate world of service advising. From factory warranties to warranty goodwill, extended coverage, and even those secret 12-month adjustments, this episode unpacks the unexpected twists and turns of keeping customers happy and cars running smoothly. Whether you’re curious about what it takes to be a service advisor or want insider tips on navigating the dealership for your next repair, Cindy and Ann’s friendly banter and real-talk approach make this complex topic entertaining and easy to understand. Buckle up, listeners—it’s a journey filled with laughs, learning, and the best-kept secrets of the service lane! Join our Journey:<ul><li>Share this episode with a friend</li><li>Click the plus to follow us on your podcast app and get automatic downloads of each episode</li><li>Rate and Review us on Apple Podcasts</li><li> Email us at <a href="mailto:Cindy@OnTheDriveTraining.com">Cindy@OnTheDriveTraining.com</a></li><li>LinkedIn:   <a href="https://www.linkedin.com/in/cindyatyourservice">Connect on Linkedin</a></li><li>Facebook:  <a href="https://www.facebook.com/profile.php?id=100064020915162">Join us on Facebook</a></li></ul> Host: Cindy Lawrence 713.299.2435 <a href="mailto:Cindy@OnTheDriveTraining.com">Cindy@OnTheDriveTraining.com</a> <a href="https://www.atyourservice-drive.com/">AtYourServcie-Drive.com </a>If You Need Fixed Ops Training…You Need Cindy!

Join Cindy Lawrence and her trusty sidekick Ann Griffith for a ride along the service drive like never before! In this playful yet informative episode of On The Drive, Cindy recruits Ann as a “new hire” and dives into the intricate world of service advising. From factory warranties to warranty goodwill, extended coverage, and even those secret 12-month adjustments, this episode unpacks the unexpected twists and turns of keeping customers happy and cars running smoothly.Whether you’re curious ...

Ep. 37 - Warranties, Goodwill & Good Vibes: A Service Advisor Bootcamp with Cindy & Ann